We want every Hill Audio purchase to be straightforward and transparent. This policy explains when an order may be cancelled, when a refund may apply, and how we handle damaged, incorrect or defective products.
Order Cancellation
You may request cancellation of an order before the dispatch process has started.
If cancellation is available for your order, you can request it from the Orders section of your Hill Audio account. Once an order has been dispatched, it can no longer be cancelled.
Orders placed under special limited-period promotions or services specifically identified as non-cancellable may also be excluded from cancellation.
Refunds
A refund may be approved when a product received materially differs from the specifications shown on our website and an appropriate replacement cannot be provided within 14 working days; when an ordered product becomes unavailable and we are unable to fulfil the order; or in another situation specifically accepted by Hill Audio after reviewing the request.
Approved refunds are normally processed within 14 working days. The time taken for the amount to appear in your account may additionally depend on your bank, card issuer or payment provider.
Where applicable, banking, payment-processing or delivery costs may be adjusted from the refund amount if those costs are non-recoverable and the deduction is permitted for the applicable transaction.
When a Refund May Not Apply
- Minor variations in colour, shade or appearance.
- Personal preference regarding sound characteristics when the product is technically functioning correctly.
- Damage caused by misuse, mishandling, electrical surge, liquid exposure or other customer-caused damage.
- Damaged or incorrect-product claims not reported within the required period with appropriate supporting evidence.
Damaged, Incorrect or Defective Products
If your product arrives damaged, is different from what you ordered, or appears to have a manufacturing defect, please contact Hill Audio within 24 hours of delivery.
Please retain the product, original packaging, accessories and purchase documentation until the matter has been resolved. Where a claim is approved, we will guide you through the applicable replacement or resolution process.
Replacement Eligibility
A replacement may be offered when the product is verified as defective, physically damaged on delivery or incorrectly supplied.
A replacement may not be approved when the product is technically defect-free and the request is based only on appearance or sound preference; damage results from misuse or mishandling; or the required report and supporting evidence are not submitted within the specified period.
Need Help?
For any cancellation, refund or replacement query, contact support@hill-audio.in or use our Contact page. Please include your order number so that we can assist you quickly.